Support

Frequently asked questions

Everything you need to know about AuditEvidenceAI. Can’t find your answer? Email us.

Getting started

What is AuditEvidenceAI?

AuditEvidenceAI is a structured documentation platform that helps compliance, HR, IT, and risk teams build audit-ready evidence packs for AI-influenced business decisions. Instead of assembling Word documents under audit pressure, you answer guided questions aligned to the relevant regulatory framework — and the platform generates a structured, versioned PDF with a full audit trail and attestation record.

Who is it for?

AuditEvidenceAI is built for the teams closest to AI decisions: compliance and risk leads managing EU AI Act obligations, HR directors documenting automated hiring tools for NYC Local Law 144, IT and AI teams maintaining a central AI systems register, and internal audit teams who want structured evidence rather than ad hoc document folders. No compliance expertise is required.

How do I get started?

Register for a free account at auditevidence.ai — no credit card required. Your first three evidence packs are free. Register your first AI system, add a decision influenced by that system, choose a schema aligned to your framework, and answer the guided questions. Most teams complete their first evidence pack in a single session.

What are the first steps once I have an account?

Start by registering one AI system — give it a name, set the risk tier, and assign an owner. Add a decision: the specific business outcome that AI influences. Open an evidence pack for that decision, choose your schema, and work through the guided sections. The platform surfaces gaps as you go. When your required fields are complete, export the PDF.

Evidence packs

What is an evidence pack?

An evidence pack is a structured, versioned document that links specific claims about your AI governance — who oversees it, how overrides work, what data it uses — to specific evidence artefacts, with timestamps and a signed attestation record. It answers what auditors actually ask: not whether you have a policy, but whether you can show a record of a human reviewing and overriding the AI output.

Which regulatory frameworks are supported?

AuditEvidenceAI currently supports EU AI Act (Articles 11, 12, 14, and 26), NIST AI RMF (Govern, Map, Measure, Manage), ISO/IEC 42001, and NYC Local Law 144. Schemas are pre-built for general AI governance, talent and hiring decisions, payroll, and finance. Each schema maps its questions directly to the relevant articles of the applicable framework.

How does the readiness score work?

The readiness score gives you a real-time view of how audit-ready your evidence pack is, from 0 to 100. It reflects the completeness of your required fields, the number of evidence artefacts attached, and the presence of key governance elements like an oversight role, monitoring cadence, and change process. A score of 85 or above indicates the pack is structured to a standard auditors will accept.

Can I download the evidence pack as a PDF?

Yes. Once your required fields are complete, the export button activates and generates a structured PDF containing every section narrative, the evidence index with all attached artefacts, your readiness score, and the attestation record with name, role, and timestamp. Ready to hand directly to an internal auditor, external regulator, or board committee.

Compliance and legal

Does AuditEvidenceAI guarantee regulatory compliance?

No. AuditEvidenceAI is a documentation and evidence management tool — it structures and records your governance decisions, but cannot make legal determinations about whether your specific AI deployment meets all applicable requirements. Always seek independent legal advice for formal compliance assessments.

Does using the platform mean I am compliant with the EU AI Act?

Not automatically. Completing an evidence pack creates structured, auditor-ready documentation of your governance — a significant part of what the EU AI Act requires. But compliance also depends on the controls you have in place, not just their documentation. AuditEvidenceAI helps you identify gaps and document the controls you have. The legal compliance determination is yours, ideally with legal counsel.

Is my data stored in the UK or EU?

AuditEvidenceAI is hosted on infrastructure with data stored in the EU (Frankfurt region). The platform is registered in England and Wales and operates under UK GDPR. Our Data Processing Agreement is available at auditevidence.ai/dpa.

Pricing

Is AuditEvidenceAI free to use?

Yes — the platform is free to start. Your first three evidence packs are free with no credit card required and no commitment. This gives you enough to document your highest-priority AI decisions and see exactly what the platform produces before deciding whether to continue.

What happens after the free trial?

After your 14-day trial you can choose a paid plan.ed evidence packs, unlimited AI systems, full framework coverage, and direct support. Your free packs will remain accessible regardless of whether you upgrade. We will give users clear notice before any changes take effect.

Is there a limit on how many evidence packs I can create?

On the free plan, you can create up to three evidence packs. On the paid plan (£199/month), there is no limit on packs or AI systems. You can document every AI-influenced decision in your organisation under one account.

Security and data

How is my data protected?

All data is encrypted in transit (TLS 1.2+) and at rest. Access is controlled by row-level security — users can only access their own organisation’s data. We do not share your evidence pack content with third parties. Review our full security and privacy practices in the Privacy Policy and DPA linked in the footer.

Can I delete my data?

Yes. You can delete individual evidence packs and AI system records from within the platform at any time. To request full account deletion, email hello@auditevidence.ai. Deletion requests are actioned within 30 days.

Who can see my evidence packs?

Only users within your organisation who have been granted access can view your evidence packs. Admins control who has contributor and viewer access. AuditEvidenceAI staff do not access your pack content except in exceptional circumstances where you have explicitly requested support and authorised access.

Ready to build your first evidence pack?

Three packs free. No credit card. Aligned to EU AI Act, NIST AI RMF, ISO 42001, and NYC Local Law 144.